This policy covers failed or reversed payouts, and refunds relating to Express Checkout collections made through Madanlal Trading. It does not cover disputes about the underlying goods or services between you and your own customers — those remain your responsibility as the business using our platform.
If a payout fails due to an incorrect beneficiary detail, bank downtime, or a network issue, the amount is reversed to your source balance or account, typically within standard banking reversal timelines once the failure is confirmed by the receiving bank or network.
If you believe a payout was processed in duplicate or sent to the wrong beneficiary due to a system error on our part, contact us immediately. We will investigate and, where the error is confirmed to be ours, correct it or refund the affected amount.
If you need to refund a payment collected through an Express Checkout link, you can initiate this from your dashboard or by contacting us. Refund timelines depend on the original payment method and the receiving bank or UPI app.
We are not responsible for funds sent correctly to a beneficiary account or UPI ID that you supplied incorrectly. Please double-check beneficiary details before confirming a payout.
Contact us with the transaction reference, amount, and a brief description of the issue, using the details on our Contact page. We aim to acknowledge refund requests within one business day.
519, 5th Floor, Amrit Shree, University Rd, Digamber Jain Mandir, Shakti Nagar, Udaipur, Rajasthan 313001
Phone: +91 80038 26741
